Soundeffects.ch's Products and Services

• Can I transver your sounds to computer hard disk myself, or have it done for me?
• Can I copy Soundeffects.ch sound effects to my computer hard drive in order to create a production?
• Can I make a back up copy of my Soundeffects.ch CDs/DVDs
• I already own a copy of a Soundeffects.ch library and I need another copy. What are my options?
• Does Soundeffects.ch have sound effects or music available for ring tones or other special licensing needs?
• Can I buy products directly from this Web site?
• How do I use your e-commerce interface to place an order?
• How can I pay for orders made through your e-commerce interface?
• What are the shipping charges for e-commerce orders?
• Can you fulfill requests for urgent shipments?
• Do you sell European or international; sound effects?
• Do you sell 'computer ready' audio files, e.g. wav. or MP3?
• Can I play your DVDs on my Apple Macintosh or PC computer?
• Can I play your DVDs in my DVD-Player?
• Why can't I play your CDs in my CD-Player?

Soundeffects.ch Products and Services

Can I transfer your sounds to computer hard disk myself, or have it done for me?

Yes, provided that you own the Soundeffects.ch products that you want to transfer. If you are setting up a multi-user audio production environment, you need a license from Soundeffects.ch. Our Hard Disk Information Sheet has been designed to provide full details about this license.

If you decide to sell your hard drive at a later date, however, ALL Soundeffects.ch's audio files MUST be removed from the disc before you transfer ownership. You are not authorised to sell copied versions of our audio files under any circumstances - this practice is an infringement of Soundeffects's copyright.

Can I copy Soundeffects.ch sound effects on to my computer hard drive in order to create a production?

Yes. The synchronization license that you obtain with your purchase of Soundeffects.ch's royalty free sound effects and music allows you to copy the files on to your computer hard drive for the purposes of creating audio and/or visual productions or applications. Your license does not permit the sale, lease, loan or gift of any unsynchronized Soundeffects.ch audio content. This means that if, for example, you decide to sell a computer hard drive that has Soundeffects.ch's copyrighted audio content copied on to it, you must delete that content before the hard drive is delivered to its new owner.

Can I make a back up copy of my Soundeffects.ch CDs/DVD's?

No. You are not permitted to make additional back up copies of Soundeffects.ch's CD's and DVD's or their contents under any circumstances. If you ever encounter a problem with one of our Discs, please contact us to arrange for a replacement copy.

I already own a copy of a Soundeffects.ch library and I need another copy. What are my options?

If you have purchased a library directly from Soundeffects.ch and you find that you need an additional copy (or copies) of it for your own production or listening use, Soundeffects.ch can assist you with attractive 'extra set' pricing. Under no circumstances are you allowed to make your own extra copy. For more information on 'extra set' pricing, call your Soundeffects.ch Production Consultant or send an email message to us.

Does Soundeffects.ch have sound effects or music available for ring tones or other special licensing needs?

No, unfortunately we don't. But Sound-Ideas, Soundeffects.ch's distributor and the world's largest distributor of sound effects, does. Visit their Ring Tone Content page for details about how to license music and sound effects for cell phone ring tones, games, mobile communication, and many other applications.

Click here to visite Sound Ideas

Can I buy products directly from this Web site?

Yes - we accept orders from anywhere in the world through our e-commerce enabled Web interface. If you prefer to place your order via telephone, please feel free to Contact Us.

How do I use your e-commerce interface to place an order?

Take a quick trip to the How To Buy section of this Web site for all the details. If you still have questions, please feel free to Contact Us.

How can I pay for orders made through your e-commerce interface?

You can pay for your Soundeffects.ch order through PayPal – it's simple and secure. PayPal is a specialized service for e-commerce payment and accepts the following credit cards: VISA, MasterCard, Discover, and AMEX. If you already have a PayPal account, simply transfer payment from your account to ours.

Click here to read more about PayPal.

What are the shipping charges for e-commerce orders?

Good news - all online e-commerce orders are shipped at no charge to you, our customer. Wherever possible, we attempt to ship your order on the day that it is received here in our office. Please note that shipment of orders received during weekends or statutory holidays may be slightly delayed. Your order will be shipped by courier for delivery within a week.

Can you fulfill requests for urgent shipments?

We are currently working on the solution to this problem.

Do you sell 'European' or 'international' sound effects?

The sounds from the Sound Libraries are specially recorded so that they come across as 'international', i.e. they are not country- (or continent-) specific. Some sounds, however, can be of a particular geographical origin. For this reason, it is best to use those sounds as 'base sounds' and apply the 'layering sounds technique'. You can easily combine 5.1 surround sounds with other sounds, whether they are mono, stereo, or 5.1. Use your imagination to create your own soundscapes. By combining sounds, you can create new, fantastic backgrounds and foregrounds. If you wish to try this for yourself, download our demofiles, or listen to the sounds from the 'layering sounds' tutorial.

If you can't find the sound you're looking for in our database, please visit Sound Ideas, our distributor. They will most certainly have all the sounds you're looking for. Go visit Sound Ideas and check out their famous award-winning products.

Do you sell 'computer ready' audio files, e.g. wav. or MP3?

Yes, we do. All Soundeffects.ch products are stored on data discs for easy transfer to your workstation. If you don't want to use discs, check out our Harddrive products. It is an external hard drive that contains all of the sound files. Just connect it to your computer via FireWire or USB and start editing.

If you need the sounds as mp3 files, the situation ist a bit more complex. In the 5.1 Surround Sound Libraries, the sounds are stored as mp3 files on mp3-CDs to be played on a DVD-Player or an mp3-ready CD-Player.

Can I play your DVDs on my Apple Macintosh or PC computer?

Yes, you can. All our Data-DVDs are both Mac and PC compatible. The following limitations apply, though: your computer needs a DVD-ready drive; Apple OS9.2, OSX or newer (for Mac); Windows 98, NT, XP, or newer (for PC).
A DVD-ready drive means that your computer can read DVDs. This should not be a problem if your computer isn't older than 4 years!

To play the sounds, you need a common audio player like Apple QuickTime, Apple iTunes, or Windows Media Player. These can be downloaded from the internet for free.
For true 5.1 playback you need a sound editing program like ProTools or Apple Logic that features multitrack playback (i.e. it allows you to play several tracks together). For more information on 5.1 playback, please click here.

Can I play your DVDs in my DVD-Player?

No, you can't. All of our DVDs are Data-DVDs and can therefore only be read by computers.

DVDs that are used for movies and intended for playback in a DVD-Player are data-reduced and of a different standard. Our DVDs are full quality 24bit/48kHz standard and intended for post production use only. Sound Editors will transfer the files from the DVDs into their workstations for computer-based editing.

Having said that, you CAN play our mp3-CDs - which are part of the 5.1 Surround Sound Libraries - in your DVD-Player. If you see the mp3-logo on the discs, you can play them in your DVD-Player or mp3-ready CD-Player.

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Why can't I play your CDs in my CD-Player?

To play our mp3-CDs you need an mp3-ready player. Older CD-Players cannot play mp3-CDs because they're a different standard than regular CDs (which are manufactured according to the Audio Red Book Standard).

You can find an inexpensive mp3-ready player at your local electronics store. Almost all DVD-Players nowadays read mp3-CDs.

General Questions

Can I make a suggestion for a sound effect or a new product?

Yes, of course you can! We are always interested in your suggestions. Simply fill out the form on our 'Suggest a Sound' page and email it to us (you don't even have to leave your name).

How can I contact Soundeffects.ch with a question or my feedback?

Please feel free to ask your questions, say hello and offer your feedback on our Contact Us page - we love to hear from you!